FAQ

  • Do you guarantee that my pet will be found

    While we are committed to reuniting lost pets with their families, unfortunately it is not possible for us to guarantee success in every case, however we promise to put forth our utmost effort to help find your pet.

  • How quickly can you launch a search for my lost pet?

    Once you report your lost pet, our team initiates the search immediately, launching targeted social media campaigns within hours.

  • Who will see the advertisement about my lost pet?

    Our targeted social media efforts ensure that people within 25 miles of where your pet’s last known location will see the digital notice.

  • Can you help with finding any type of pet?

    Yes, we specialize in locating all types of pets, from dogs and cats to birds and small animals. Our service covers a wide range of animals.

  • How can I contact your customer support if I have additional questions?

    You can reach our customer support team through the “Contact Us” section on our website. We're here to assist you throughout the process.

  • What social media platforms do you work with?

    Currently we partner with Facebook and Instagram.

  • What is your refund policy?

    The advertising of your missing pet with our partners begins almost immediately. Because of this, we are not able to offer a refund once your order has been placed.

  • How much do your service cost?

    We have offer 3 different options to assist in locating your lost pet.

    • Standard Audience- $62.50

      • The Standard Audience plan will reach an audience of approximately 4,000 people in the area where you reported your pet missing.

    • Expanded Audience -$150.00

      • The Expanded Audience plan will reach approximately 10,000 people in the area where you reported your pet missing.

    • Maximum reach - $280.00

      • The Maximum Reach plan will reach an audience of approximately 20,000 people in the area where you reported your pet missing.

      **Each plan will run for 5 days or until the advertising budget for your plan has been exhausted.

      **The number of people reached is approximate and may be larger or smaller depending on location.